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When complexity sits in the system, not the person

by Andy Cox | Oct 30, 2026 | Emerging Insights, Shared Reflection

What working alongside people facing complex multiple needs can teach us about where support should begin By Andy Cox · 3–4 minute read Featuring Mark Joyce, Changing Futures Northumbria. Based on a conversation with Mark. When I spoke with Mark Joyce about the work...

People live horizontally. Systems operate vertically.

by Andy Cox | Oct 30, 2026 | Emerging Insights, Shared Reflection

Maureen Allan on what public services can miss when people’s lives are treated in silos. By Andy Cox · 3–4 minute read Featuring Maureen Allan, Chief Officer, Volunteer Centre East Lothian. Based on an interview with Maureen. Maureen Allan When I spoke with Maureen...

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