by Andy Cox | Sep 11, 2026 | Emerging Insights
How one Third Sector Interface is making lived experience more visible and usable within strategic decision-making – and testing whether being heard differently leads to changed services and funding. A conversation with Maureen Allan, Chief Officer of Volunteer Centre...
by Robert Webb, Andy Cox | Aug 28, 2026 | Shared Reflection
A Changing Futures Northumbria case, and what it shows about working from what matters 4 minute read Changing Futures Northumbria (CFN) is a multi-agency programme working with people facing complex, overlapping disadvantage. Mark Joyce, CFN’s Principal Officer, has...
by Robert Webb, Andy Cox | Jul 27, 2026 | Emerging Insights, News
Age Concern Tyneside South (ACTS) don’t just work with older people – their mantra is to ask What Matters To You, whatever your age, and to build support around the answer. Whether that’s men at risk of suicide, people moving between hospital and...
by Robert Webb, Andy Cox | Jul 12, 2026 | Emerging Insights, News
What the Life Map asked the system to notice JS had been raising concerns about her housing for some time. Damp. Mould. A property that was making her ill. The complaints were logged. The responses came. But something kept getting missed. It was only when JS completed...
by Robert Webb, Andy Cox | Jun 12, 2026 | News, Real Lives
Sum Body arrived at Blyth Food Bank carrying more hardship than was visible from the outside. His wife had died eighteen months earlier. His home of six years was uninhabitable – overrun with mould that had destroyed his furniture and made the place unliveable....
